What can I expect from The Chocolate Factory?
The Chocolate Factory gives guests the opportunity to explore Gingerbread Town, The Cupcake Room, The Bubblegum Room and of course, The Chocolate Factory. Guests will have chances in each room to earn ingredients through immersive games, while also being able to stop for multiple photo opportunities with their friends and families. The experience concludes with a large free-roam area with a giant cupcake trampoline, a ball pit, and more immersive sweet-related games.
Where is the experience located?
The experience takes place in Toombul Shopping Centre - Shop MJ004, Toombul, 1015 Sandgate Road, Nundah, QLD, 4012
Does the event take place in an indoor or outdoor venue?
The experience takes place indoors.
Is it COVID secure and safe?
Yes, the experience will follow government guidelines.
Will food and beverage be available on site for purchase?
There will be vending machines on site to allow for the purchase of snacks and drinks.
Can I bring animals?
Animals are not permitted in our Factory.
What is the minimum age requirement?
All ages are welcome. Anyone under the age of 16 must be accompanied by an adult and accompanying adults will need their own tickets.
What does the ticket include?
Child ticket: includes entry to the corresponding session for children from 2 to 12 years old. Children under 2 years old do not need a ticket. Family ticket: includes entry to the corresponding session for adults and children. General admission: includes entry to the corresponding session for people over 12 years old.
Is the experience wheelchair accessible? Is it recommended for people with mobility problems?
The experience takes place in an accessible location and the majority of the areas will be accessible; however, we will have a ball pit area that may be difficult to access.
Are service animals allowed?
Yes, service animals are welcome; however, please bear in mind there will be loud noises, a lot of mess, and flashing lights.
Are companion cards accepted?
Yes, we accept companion cards.
Is there parking nearby?
Yes, there is on-site parking at the centre, including accessible parking.
Are prams allowed?
Prams are to be left at the entry.
Where can I get tickets?
What are the official sellers for this experience?
Official tickets for this experience can only be purchased through the Fever App or website. Tickets are not available on any other website or ticketing platform and we will not be able to offer any assistance if they have been purchased anywhere else.
What is your refund/exchange policy?
All tickets are non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. In special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us
for more information. Be sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Is photography allowed?
Yes photography is allowed and encouraged. For the comfort of all guests, please do not bring selfie sticks or tripods.
Should I wear a mask?
Will there be lockers?
What is the suggested attire?
Casual (dressing up is encouraged!). Remember, there will be amazing photo opportunities throughout!
What are the payment methods for on-site purchases?
For the merchandise and vending machine, we will be accepting card payments only. There will be no cash sales available on site.